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+1 385 446 5977
Knowledge base
Our full Knowledge Base is contained within the Total.Care Contact Center product itself
For details on how to access it, click
HERE
Total.Care Support Articles
Total.Care Contact Center
25
Accessing the Contact Center Knowledge Base
Agent Experience - The Basics - Desk Phone
Agent Experience - The Basics - WebRTC
API: Getting Started with Total.Care APIs
API: Total.Care Contact Center API Overview
Audio - Checking Sound Settings
Audio - Recommended Headsets
Audio: Fixing Microphone Setting Missing from iOS App
Cache: Clear Browser Cache in Google Chrome
Cache: Clear Browser Cache in Microsoft Edge
Cache: Empty Cache and Hard Refresh in Microsoft Edge
Cache: Empty Cache and Hard Reload in Google Chrome
Capturing Console Logs - Agent Experience
Capturing Console Logs - Desktop Experience
Checking your current Total.Care BAND
Managing Call Recordings
Minimum Requirements for Total.Care Contact Center
Prevent Browser Tabs Going to Sleep
Preview Dialer: Invalid CSV File Error
Running a Wireshark Capture
SMS 10DLC: A Guide to Vetting
SMS 10DLC: How to Register for A2P
SMS 10DLC: Registering US SMS/MMS Phone Numbers for A2P
Turning Off Voicemail for Individual Contact Center Agents
Understanding the Session Details Screen
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support@total.care
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